Copilote+ privacy policy and terms of service

Privacy Policy

Last Updated: February 2023

This website (the “Site“) is owned, operated and provided by HotSpot Parking Inc. operating as Copilote+, in conjunction with and on behalf of our parent company, subsidiaries, affiliates, related corporations and business names (collectively “Copilote+“).

We at Copilote+ love our customers and want to provide the best user experience possible. To offer and constantly improve our products, we often need to collect, use, and sometimes share your data, including personal information. We wrote this privacy policy to help you understand how we use your personal information so you can make informed choices about your personal information.

By visiting the Site, or signing up for any of the products or services Copilote+ offers (collectively, the “Services“, and each a “Service” as defined in our Terms of Service) you are agreeing to the terms of this privacy policy (the “Privacy Policy“), including but not limited to the collection, use, retention, storage, disclosure, and destruction of your information as described below, and the Copilote+ Terms of Service, which incorporates by reference this Privacy Policy.

In this Privacy Policy “you” and “your” refer to any person or entity who downloads, views, uses, accesses, or browses any content or material from the Site or the Services. “We“, “us” and “our” refer to Copilote+. Any capitalized terms not defined in the Privacy Policy shall have the meaning given to them in the Copilote+ Terms of Service.

We made an effort to write this Privacy Policy in as plain of language as possible, but it is a legally binding agreement between you (an/or your employer, client, or any other entity for whom you are acting on behalf of) and Copilote+. If you disagree with the way that we collect, use, retain, store, share, or destroy information, or anything else in this Privacy Policy please do not use the Site or our Services. By using the Site or our Services you irrevocably agree to the terms of this Privacy Policy and represent that you are duly authorized to bind any employer, client, or any other entity for whom you are acting on behalf of, to irrevocably agree to the same.

Technology changes often and we may need to update this Privacy Policy, in which case we will do our best to notify you of the change, but we are under no obligation to do so. By continuing to use the Services you are irrevocably agreeing to the updated Privacy Policy. The date of the latest update will always be posted at the top of our Privacy Policy.

When we use the term “Personal Information” in the Privacy Policy, it means any information related to an identifiable individual. Depending on the purpose for which Personal Information is collected, used, or shared, this may include your name, address, e-mail address, telephone number, license plate, credit card number, car make and year, and other information, but does not include the name, title, business address, or telephone number of an employee of an organization.

You retain all rights to your information and can access it anytime. If you have any questions about your Personal Information or the Privacy Policy, please contact us by:
Phone: 1-855-712-5888
Email: privacy@htsp.ca

CONSENT
Whenever you access or use the Services or voluntarily provide information you consent to the collection, use, retain, store, disclosure, or destruction of that information in accordance with this Privacy Policy. You may withdraw your consent to the collection, use, retention, storage, or disclosure of your information at any time, recognizing that we will need reasonable notice in order to accommodate your request, and that it may be subject to any specific contractual obligations you may have with us or any contractual obligations we may have to third parties .

PERSONAL INFORMATION FROM COPILOTE+ MOBILE APP USERS
This section covers the Personal Information we collect about Copilote+ Mobile App users.

PERSONAL INFORMATION WE COLLECT FROM COPILOTE+ MOBILE APP USERS
When you sign up for a Copilote+ Account or the Copilote+ Mobile App, we collect the following Personal Information (“User Information“), voluntarily and directly from you:

● your name;
● email address;
● phone number;
● license plate; and
● car make and year.

If you want to buy Parking Tokens, you must link a valid and authentic credit card to the Copilote+ Account through Stripe Payments Canada, Ltd. in Canada, and Stripe Inc. in the United States (“Stripe“), a third-party software platform used to accept payments in connection with web and mobile applications. Stripe will collect Personal Information from you in order to accept your payments. Stripe has its own privacy policy, which will govern how Stripe uses, collects and shares your Personal Information. You can learn more about Stripe Payments Canada Ltd.’s privacy policy here, and about Stripe Inc.’s privacy policy here.

If you have location services enabled on your mobile device, when you use the Copilote+ Mobile App we collect location information (collectively, “Location Information“). This information will include the location of your parked car, which works with our Find-your-Car service, as well as your personal location.

Users may disable the collection of Location Information at any time by turning off the location services on your mobile device or disallowing the Copilote+ Mobile App from accessing your location. However, disabling location services will cause you to lose your ability to use most of the Copilote+ Parking Services.

HOW WE USE YOUR PERSONAL INFORMATION
We may use your Personal Information to:
● verify your identity;
● communicate with you about the Site or the Services;
● contact you about Copilote+ promotions;
● set up or manage your Copilote+ Account;
● communicate with you and provide customer service support, including responding to questions and requests for information;
● ensure consistency and quality of our Sites and Services;
● provide information to you about changes or enhancements to the Sites or Services; and
● as we reasonably believe is necessary or appropriate:
● under Applicable Law, to comply with legal processes;
● to respond to requests from government authorities; and
● to protect the rights, safety, or property of Copilote+ and our employees, customers and others.

We may also use your Location Information to provide you with certain functionality within the Copilote+ Mobile App, including Parking Extender and Find-your-Car (as these functions are defined in the Copilote+ Mobile App).

PERSONAL INFORMATION OBTAINED BY USING THE SITE
When you interact with us via the Site, we use various technologies to collect certain anonymous information from you (the “Site Usage Information“). The Site Usage Information we collect may include information about the device and browser you use, your network connection, your IP address and the date and time you visited the Site. We also assign a unique cookie to each website visitor. A “cookie” is a data file that a website sends to a user’s computer or phone while that user is viewing the Site. These data files include information that allows a website or app to remember information that will make that user’s use of the website more efficient and helpful to him or her. Cookies do not damage computer systems or files, and only the website that transferred a particular cookie to you can read, modify or delete such cookie.

We use the Site Usage Information and the personal information voluntarily collected from you when you visit the Site to recognize when you return, personalize your Services, support your Copilote+ Account, enhance the Services, and answer any of your questions. We may also use this information to send you marketing material and updates on our Services; but we will not send you this unless you have opted-in to receiving it.

If you don’t want to use cookies with our Site and/or you do not wish the Site Usage Information to be shared, there are simple procedures in most browsers/phones that allow you to delete existing cookies, to automatically decline cookies or to be given the choice of declining or accepting the transfer of particular cookies to your computer. Please refer to your browser/phone instructions or Help Screen to learn more about these functions. You should note that declining cookies may significantly impair your use and experience of our Sites

NON-PERSONALLY IDENTIFIABLE INFORMATION
In this Privacy Policy, “non-personally identifiable information” means any information that cannot be associated with a specific individual, including aggregate or otherwise anonymized information about users. We may use or share this information to:
● analyze trends and usage of resources through aggregated data;
● improve the features and functionality of the Services;
● better understand your needs and interests; or
● better understand the needs and interests of other users of our Services.

OTHER INSTANCES WE MAY DISCLOSE YOUR PERSONAL INFORMATION
In addition to the disclosure of non-personally identifiable information as described above, we may share Personal Information identified in this Privacy Policy to the following entities, for the following purposes:
● to our service providers and suppliers to perform a business, professional, or technical support function for us like processing payments and website hosting;
● as necessary if we believe that there has been a breach of this Privacy Policy, the Terms of Service, or some other violation of our rights or the rights of any third party;
● to respond to judicial process and provide information to law enforcement agencies, or in connection with an investigation on matters related to public safety;
● as permitted by or otherwise required by Applicable Laws; or
● otherwise with your consent.

Additionally, we may share Personal Information in connection with a business transaction (e.g., a sale, financing, merger, reorganization, amalgamation, lease of assets, or bankruptcy involving our company). In such instances, we further reserve the right to use and disclose any non-personally identifiable information collected via the Site.

HOW WE PROTECT YOUR PERSONAL INFORMATION
We recognize the importance of keeping your information safe and we use commercially reasonable efforts to ensure our Services and Site is as secure as possible. We have taken physical, electronic, technological (e.g., encryption), contractual, and managerial steps to secure the information we collect from Site visitors and Service users. However, no method of transmission over the Internet or method of electronic storage is ever 100% secure. Therefore, while we endeavor to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. It is your responsibility to protect the security of your Copilote+ Account, and any end-users you are providing services to through our Services and your Copilote+ Account. Do not share your Copilote+ Account information with anyone and notify us immediately if you believe there has been a breach. Copilote+ shall not be held liable in any form for your own failure or negligence to maintain the security of your Copilote+ Account.

WHAT WE DO NOT DO WITH YOUR INFORMATION
Other than as disclosed in this Privacy Policy, we do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to any third party.We do not use the Personal Information we collect from you or your customers to contact or market to your customers or directly compete with you. However, Copilote+ may contact or market to your customers if we obtain their information from another source, such as from the customers themselves, or information that is publicly known, or readily ascertainable by the public through no wrongful act of Copilote+.

CHILDREN’S INFORMATION
The Site and our Services are not directed to children under the age of majority, nor do we knowingly collect any Personal Information from or about them. When we do, it is on a limited basis and with the expectation of adult supervision or permission. We recommend that parents and guardians take steps to limit and monitor their children’s Internet activities directly, or through software and other tools.

THIRD-PARTY WEBSITES AND LINKS
The Site and Services may offer links to other websites. You should be aware that operators of linked websites might also collect your Personal Information (including information generated through the use of cookies) when you link to their websites. Copilote+ may receive Personal Information from our business partners and other third parties, provided that such third parties are authorized to share data about you and confirm to us that you have permitted them to share such information or as otherwise permitted by Applicable Laws. Copilote+ is not responsible for how such third parties collect, use or disclose your Personal Information, so it is important to familiarize yourself with their privacy policies before providing them with your Personal Information.

MODIFYING OR DELETING YOUR INFORMATION
If you reside in Canada, your Personal Information is stored, maintained on, and processed on computers or servers located within Canada. If you reside in the United States, your Personal Information is stored, maintained on, and processed on computers or servers located within United States.

You may review, update, correct, or delete any information in your Copilote+ Account by contacting us, or by making the appropriate modifications in your Copilote+ Account profile or preferences. We will make every effort to ensure that your Personal Information is accurate and up-to-date. If you completely delete all of your Personal Information then your Copilote+ Account may become deactivated.

Upon receipt of a written request, we will provide you with access to your Personal Information unless we are required or permitted by law to withhold it. We will keep your Personal Information for as long as it is necessary for the identified purpose or as required by Applicable Laws (which may extend beyond termination of our relationship with you). We may also retain some data to prevent fraud or future abuse, or for legitimate business purposes, such as third party obligations and analysis of aggregated, non-personally identifiable data, account recovery, or if required by Applicable Laws. All retained Personal Information will remain subject to the terms of this Privacy Policy.

If you would like us to delete your Copilote+ Account and/or remove your records from our system, please contact us and we will delete your Copilote+ Account within 30 days if we do not have any legal obligation to retain the record. It may not be possible to completely delete all your Personal Information due to technological, legal and contractual constraints but we will do our best and will provide you with as much information as we are legally able to provide.You retain all rights to your information and can access it anytime.

If you have any questions about your Personal Information or the Privacy Policy, please contact us at:
Phone: 1-855-712-5888
Email: privacy@htsp.ca

Terms and service

Last Updated: February, 2023

Please read these Terms of Services carefully as they contain important information regarding your legal rights, remedies and obligations, including various disclaimers, indemnities and limitations of liabilities.

Thank you for using Copilote+. These Terms of Service (“Terms of Service”) apply to your use of and access to the websites, mobile applications and other products, services and software (collectively, the “Services” or the  “Copilote+ Platform”) provided by or on behalf of HotSpot Parking Inc. and its affiliates (collectively, “Copilote+”). In these Terms of Service, “we“, “us” and “our” refer to Copilote+.

DO NOT USE OR ACCESS THE COPILOTE+ PLATFORM OR YOUR MOBILE DEVICE WHILE DRIVING. USERS OF THE COPILOTE+ PLATFORM SHOULD NEVER OPERATE THE COPILOTE+ PLATFORM IN A MANNER THAT IS DISTRACTING TO THE DRIVER. ALWAYS FOLLOW ALL APPLICABLE LAWS, PAY CAREFUL ATTENTION TO THE ROAD AND DO NOT DRIVE WHILE DISTRACTED.

In this Terms of Service, “Applicable Laws” refers to all present or future statutes, regulations, rules, orders, applicable common law standards and principles, treaties, conventions, judgements, awards, and other lawful determinations of any government or governmental agency or other comparable body, or court or other tribunal of competent jurisdiction in any applicable jurisdiction which may be applicable.

Acceptance of Terms of Service
These Terms of Service, including any other Copilote+ documents, policies or guidelines incorporated by reference herein, constitute a binding legal agreement between you and Copilote+ with respect to the Copilote+ Platform. By clicking “I accept” or by using, or accessing the Copilote+ Platform, you agree to these Terms of Service. If you do not agree to these Terms of Service you may not access or use the Copilote+ Platform. You are responsible for your own compliance with these Terms of Service and for compliance by any other person who uses the Copilote+ Platform through your Copilote+ Account (as defined below). If you are under the age of majority to form a binding contract under applicable law, you must read these Terms of Service with a parent or legal guardian. We will assume by your using, visiting, accessing or downloading of the Services that your parent or legal guardian agrees to be bound by these Terms of Service which constitutes a binding legal agreement between such person and us.

Copilote+ Account
To use the Copilote+ Platform you must first register an account with Copilote+ (a “Copilote+ Account“) by providing a name, phone number, and valid email address. You are required to keep your Copilote+ Account information accurate and up-to-date. Copilote+ may reject your application for a Copilote+ Account, or cancel an existing Copilote+ Account for any reason and in Copilote+’s sole discretion.

You agree that Copilote+ will use the email address you provide to us when you open your Copilote+ Account as our primary means of communicating with you. Any notice, delivery, or communication from Copilote+ shall be considered received and effective upon (i) such notice, delivery, or communication being delivered through the Copilote+ Platform; or (ii) distribution of such notice, delivery, or communication to the email address provided.

In order to register a Copilote+ Account you must link a valid and authentic credit card to the Copilote+ Account through Stripe Payments Canada, Ltd. in Canada, and Stripe Inc. in the United States (“Stripe“), a third party software platform used to accept payments in connection with web and mobile applications (“Payment Processing Services“). By linking a credit card to your Copilote+ Account, you acknowledge that Copilote+ does not serve as a payment processor and you authorize Stripe to process all payments. You represent that you are the credit card holder and you authorize Stripe to charge your credit card for any amounts due and outstanding for purchases made on your Copilote+ Account. You acknowledge and agree that in providing its Payment Processing Services, Stripe may transfer, process, disclose and store customer and payment data outside of Canada. In Canada, you agree to Stripe Payments Canada, Ltd.’s terms and conditions, including their privacy policy, as may be amended from time to time; in the United States, you agree to Stripe Inc.’s terms and conditions, including their privacy policy, as may be amended from time to time.

Confidentiality
You agree to maintain the confidentiality of your Copilote+ Account information and acknowledge that you are responsible for all activity on your Copilote+ Account. You agree to notify us immediately if there is any breach or unauthorized use of your Copilote+ Account. Copilote+ will not be liable for any loss or damage from your failure to maintain the confidentiality of your Copilote+ Account information, under any circumstances.

Purchase of Copilote+ Tokens
You may deposit funds via Stripe, in accordance with Section 2A, which may be used to purchase parking tokens (“Parking Tokens“, or “Tokens“) for use with your Copilote+ Account and subject to these Terms of Service.

When you purchase Tokens, the credit card linked to your Copilote+ Account will be charged the purchase price for the Tokens, with such purchase price being inclusive of any taxes applicable on the purchase and sale of Tokens. The purchase price will be displayed in the “Parking“ section of your Copilote+ Account. Charges for Tokens are due immediately unless otherwise specified.

Tokens are considered stored value. Except as may be required by Applicable Laws, they are non- refundable and non-redeemable for cash and may only be used to pay for parking sessions using the Copilote+ Platform. No interest or other earnings or returns will be paid in relation to the Tokens. At any time, you can review the current balance of Tokens on through your Copilote+ Account.

When you purchase a parking session using your Tokens, you authorize us to reduce your Tokens by the amount required to pay for the Services and any applicable taxes or other charges (the “Transaction“). The total amount of the Transaction will be set out in your purchase receipt available through your Copilote+ Account. If, due to a system malfunction or any other reason, a Transaction occurs despite insufficient balance of Tokens in your Copilote+ Account, creating a negative balance, you agree to reimburse us on request for the amount of the negative balance. You agree that we may suspend your Copilote+ Account without notice if we do not receive payment from you of any negative balance.

Purchase of parking sessions directly by credit card
You may purchase parking sessions by using your credit card at the time such service is requested. Your credit card will be charged at the time of purchase of such service, with such purchase and use of credit card being subject to the terms of this Agreement, including, but not limited to, Pay-Per-Use fees.

Copilote+ Platform
On the Copilote+ Platform, including our mobile application (“Copilote+ Mobile App“), and subject to availability in your location, you have the ability to pay for parking sessions and start and cancel parking sessions (the “Copilote+ Parking Services“).

The Copilote+ Platform contains material that we produce in order to make our mobility Services available in your general location easy to use. This material includes, but is not limited to software, text, graphics and images. Due to the fact that we may not produce some of the primary information you see on the Copilote+ Platform, which is provided to us by third parties in accordance with Section 10, we do not guarantee the accuracy, completeness or timeliness of any such content.

Copilote+ Parking Services
1. Copilote+ is not an owner or provider of parking spaces. As such, Copilote+ accepts no responsibility for the actions or inactions of parking space providers, including any theft, damage, or personal injury resulting from the use of such parking spaces. You activate parking by using the Copilote+ Parking Services through the Copilote+ Platform. You will be responsible for correctly entering the relevant parking location ID number, which is indicated on the sign in the parking facility in which your vehicle is parked. The parking location ID informs us of the location where your vehicle is parked and links us to the parking rates and time restrictions, if any, which are in effect at that location. These rates allow us to charge you for your parking and apply any time restrictions on the amount of time you are permitted to park your vehicle in that location. As one of our services, Copilote+ also facilitates Copilote+ merchant parking validation services. If your location services are enabled, with your consent, Copilote+ can track how long you are parked outside a business. We can provide this information to the business, and the merchant may then transfer Parking Tokens to your Copilote+ Account, allowing you to use these Parking Tokens to pay for parking.

2. Note that use of the Copilote+ Parking Services does not guarantee you a parking space and you may only activate the Copilote+ Parking Services after you have found an available space. In the event that there is a conflict between the parking rates posted on the Copilote+ Parking Services and the rates charged by facilities parking equipment, the rate charged at the facility by the equipment will be deemed correct and shall be applicable.

3. All notices, signs, and/or directions made by relevant government authorities, traffic attendants or authorized persons (e.g., the suspension of a parking space) shall take precedence over any information that you receive from the Copilote+ Parking Services if for any reason the information is inconsistent. All applicable parking regulations and Applicable Laws apply to you and your use of the Copilote+ Parking Services does not exempt you from following such rules. Parking rates may be subject to change and it is your responsibility to ensure that you are paying at the then current parking rate. You agree to pay all fees for Copilote+ Parking Services provided to you pursuant to these Terms of Service. Copilote+ Parking Services shall process the parking fee from the funds available in your Parking Tokens (as defined above). You must have sufficient Parking Tokens for the Copilote+ Parking Services requested, or suspension of Copilote+ Parking Services may occur, with such suspension being at the sole discretion of Copilote+. Copilote+ shall not be held responsible for any liability, fines, penalties, or damages, that result from insufficient Parking Tokens.

4. Copilote+ has validly accepted your parking transaction when you have received confirmation of the acceptance. You are responsible for ensuring that you have properly activated the Copilote+ Parking Services for the relevant parking Location ID before you leave your vehicle unattended. You are responsible for any fine, ticket, or penalty charge issued between the time of parking the vehicle and the notification via mobile telephone or Internet that the vehicle is validly parked.

5. In the event that the Copilote+ Parking Services are unavailable, you must pay the appropriate parking fee that is due by paying at a payment device located on the site, or where an on-site payment device is not available you may not be permitted to park at the location.

6. Copilote+ is not responsible for any fines, parking tickets, penalty notices and the enforcement of vehicle parking-related offenses you incur or receive regardless of whether or not you receive any notification via the Copilote+ Parking Services that the vehicle is validly parked. You are solely responsible for resolving with the relevant authorities any issues that you may have regarding the issuance of fines, parking tickets, penalty notices or your vehicle being impounded.

Non-Usage
In the event that your Copilote+ Account has not had any activity or usage for a consecutive period of twenty-four (24) months, Copilote+ reserves the right to delete your Copilote+ Account for the purpose of protecting your data and in accordance with Copilote+’s data retention policies.

Your Use of the Copilote+ Platform
As a condition of your access and use of the Copilote+ Platform, you agree that you may access and use the Copilote+ Platform only for lawful purposes and in accordance with these Terms of Service. Without limiting the foregoing, you agree that you will not use the Copilote+ Platform:
• in any manner that violates any applicable law or regulation including, without limitation, any laws regarding the export of data or software, patent, trademark, trade secret, copyright, or other intellectual property, or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Service and our Privacy Policy found here.
• for unlawful, fraudulent, or abusive purposes, including to harass, threaten, abuse, defame, or slander, any individual or entity; or
• in a manner that restricts, inhibits or interferes with any other individual’s use of the Copilote+ Platform or our provision of the Copilote+ Platform to others, or which, as determined by us, may harm Copilote+ or other users of the Copilote+ Platform.

You further agree that you will not:
• modify, adapt, translate, or otherwise prepare derivative works, reverse engineer, disassemble, decompile, decode, circumvent, or tamper with any part of the Copilote+ Platform, including hardware or software used to provide the Copilote+ Platform;
• hack, remove, impair, avoid or otherwise attempt to circumvent any security measures protecting the Copilote+ Platform;
• use bots, crawlers, scrapers, or other automated means to access or collect data or other content from or otherwise interact with the Copilote+ Platform; or
• otherwise interfere with or exploit the Copilote+ Platform in any unauthorized way.

If you violate any of the Terms of Service, we reserve the right, in our sole discretion, to, with or without prior notice, suspend, limit or terminate your access to the Copilote+ Platform (in whole or part) and/or your Copilote+ Account. For minor violations of these Terms of Service, or as otherwise determined in our sole discretion, you may be given notice of your violation and the steps Copilote+ intends to take and you may be given the opportunity to resolve the issue. In the event that we elect to terminate your access to the Copilote+ Platform (in whole or in part), including your Copilote+ Account, as a result of your breach of these Terms of Service, you do not have any right to use or access the Copilote+ Platform or have your Copilote+ Account reactivated, even if you cure any of the issues that resulted in such termination or suspension.

Intellectual Property Rights; Trademarks
You understand and agree that the Copilote+ Platform, including all content, features, and functionality, including, but not limited to, all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement, are the exclusive property of Copilote+, its licensors, or other providers of such material and are protected in all forms by intellectual property laws including without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights. You may not (or permit or cause any other party to) reproduce, copy, distribute, modify, make derivative works from, perform, broadcast, display, transmit, reuse, re-post, use (except as expressly permitted herein), or claim any right in any aspect of the Copilote+ Platform, without our prior written permission. In furtherance of the above, you hereby expressly and irrevocably waive any and all moral rights that you may now have or may hereafter have in any intellectual property related to or derived the Copilote+ Platform. Subject to your compliance with these Terms of Service, Copilote+ grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferable licence to(i) download and use the Copilote+ Mobile App on your personal device(s); and(ii) access and view content made available on or through the Copilote+ Platform and accessible to you, solely for your personal and non-commercial use.

All Copilote+ logos, product and service names, designs, images, trademarks, and slogans are the intellectual property of Copilote+ or its affiliates or licensors. Other names, logos, product and service names, designs, images, and slogans mentioned, or which appear on the Copilote+ Platform, are the trademarks of their respective owners. You agree that you will not (and will not permit any third party to) remove or obscure any copyright, trademark or other proprietary notices or legends. Nothing contained in these Terms of Service should be construed as granting any license or right to use or display any such trademark or any variation thereof without the written permission of Copilote+ or the other owner thereof, except as expressly permitted in these Terms of Service. Use of any such property, except as expressly authorized,(i) shall constitute an infringement or violation of the rights of Copilote+ or the property owner(ii) may be a violation of federal or other Applicable Laws; and(iii) may result in legal action taken against the infringing party.

Copilote+ does not permit copyright infringing activities and infringement of intellectual property rights on the Copilote+ Platform, and Copilote+ will remove content if properly notified that such content infringes on a third party’s intellectual property rights. We reserve the right to remove content from the Copilote+ Platform without prior notice.

Accuracy of Information
Copilote+ makes all reasonable efforts to ensure that the content posted to the Copilote+ Platform is complete and current. However, we make no representations, warranties or guarantees, whether express or implied, about the quality, accuracy, completeness or timeliness of any such content. We assume no obligation to update the content of the Copilote+ Platform and do not represent or warrant that the Copilote+ Platform will be free of errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to promotions, pricing, product or service description, or product or service availability. We reserve the right to correct any error, inaccuracy or omission without notice to you, except as may be required by applicable law.

The Copilote+ Platform is not intended to provide any legal, financial, insurance or other advice. Your use of or reliance on any information contained on the Copilote+ Platform is at your own risk.

Links to Third Party Sites
The Copilote+ Platform may contain links to other non-Copilote+ websites (the “Third Party Sites“). We provide you with access to the Third Party Sites for your convenience only. Copilote+ is not responsible for the content, accuracy, or opinions expressed on any Third Party Sites, and we do not check the Third Party Sites for accuracy or completeness. A link from the Copilote+ Platform to a Third Party Site does not imply any approval or endorsement of the Third Party Site by us. If you decide to leave the Copilote+ Platform and access a Third Party Site, you do so at your own risk. We have no control over the contents of any such Third Party Sites and accept no responsibility for such sites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such Third Party Sites.

Data Retention
Copilote+ commits to securely storing data on behalf of our users in accordance with their Copilote+ Account and timeframes corresponding to each Copilote+ Account. Unless otherwise required under Applicable Laws or pursuant to third party obligations, all data exceeding the stated timeframe will be routinely and automatically deleted from our systems after 24 months or as otherwise set out in our Privacy Policy available Here.

You expressly acknowledge and accept that Copilote+ does not provide any archiving or backup services, and may delete data that is no longer in use and exceeds the timeframes stipulated in the applicable Copilote+ Account. Copilote+ expressly disclaims all obligations with respect to archiving, storage, and backup of data.

Cancellation of your Copilote+ Account
You may terminate this agreement (or cancel certain services) at any time by emailing us at support@htsp.ca, or by visiting your Copilote+ Account on the Copilote+ Platform, and following the instructions to terminate this agreement or cancel Services. Your termination of this agreement or cancellation of certain services will be effective as of the date of your cancellation request.

We may terminate this agreement and your Copilote+ Account for any reason by giving you 30 days’ notice via the email associated with your Copilote+ Account or using any other contact information you have provided for your Copilote+ Account. We may also terminate this agreement immediately and without notice and stop providing access to the Copilote+ Platform if you breach these Terms of Service or we reasonably believe termination is necessary to protect Copilote+ or third parties. If your Copilote+ Account has been inactive for more than two years, we may terminate your Copilote+ Account without prior notice to you.

Refunds
Copilote+ makes every attempt to deliver quality service to our customers. If you are dissatisfied with any aspect of the Copilote+ Platform, please contact us at support@htsp.ca. Except as required by applicable law, we are under no obligation to provide you a refund for Services (or any part thereof), but may do so at our sole discretion.

Privacy
The information you provide to us through the Copilote+ Platform is subject to Copilote+’s Privacy Policy (the “Privacy Policy“) available here. Please take the time to read about how we collect, use, disclose and protect your personal information. Copilote+ does not sell or otherwise disclose to third parties any personal information except in accordance with the Privacy Policy.

Disclaimers
YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE COPILOTE+ PLATFORM IS AT YOUR OWN RISK. THE COPILOTE+ PLATFORM AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE DISCLAIMERS IN THESE TERMS OF SERVICE APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. IF YOU HAVE STATUTORY RIGHTS OR WARRANTIES WE CANNOT DISCLAIM, THE DURATION OF ANY SUCH STATUTORILY REQUIRED RIGHTS OR WARRANTIES WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

NEITHER COPILOTE+ NOR ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS MAKE ANY WARRANTY, REPRESENTATION, OR GUARANTEE WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY, OR AVAILABILITY OF THE COPILOTE+ PLATFORM. WITHOUT LIMITING THE FOREGOING, NEITHER COPILOTE+ NOR ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS REPRESENT, WARRANT OR GUARANTEE THAT THE COPILOTE+ PLATFORM WILL BE AVAILABLE AT ANY SPECIFIC TIME OR AT ALL TIMES OR IN ANY GEOGRAPHIC LOCATION OR THAT THE COPILOTE+ PLATFORM, INCLUDING ALL CONTENT, WILL BE ACCURATE, RELIABLE, ERROR- FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE COPILOTE+ PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

COPILOTE+ CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT FILES OR DATA AVAILABLE FOR DOWNLOADING FROM THE COPILOTE+ PLATFORM WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR YOUR USE OF THE COPILOTE+ PLATFORM, SERVICES AND YOUR COMPUTER, INTERNET, AND DATA SECURITY. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DENIAL-OF-SERVICE ATTACK, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OVERLOADING, FLOODING, MAILBOMBING, OR CRASHING, VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE COPILOTE+ PLATFORM.

Copilote+ does not own, control, or operate any parking facilities and therefore does not warrant anything with respect to such facilities. Copilote+ is not responsible for parking prices or the availability of this Service, which will vary depending on your jurisdiction. Prices are at the sole discretion of the applicable service provider.

Limitation of Liability
IN NO EVENT SHALL COPILOTE+, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM THE USE, PERFORMANCE, OR INABILITY TO USE THE COPILOTE+ PLATFORM, YOUR USE OF ANY THIRD PARTY SITE, OR THE ACTIONS OF ANY THIRD PARTY, HOWSOEVER ARISING, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE (INCLUDING NEGLIGENCE ON THE PART OF COPILOTE+, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

Indemnity
To the maximum extent permitted by applicable law, you agree to defend, indemnify and hold harmless Copilote+, its affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, losses, and expenses (including reasonable attorney’s fees and costs) arising out of or in any way connected to any use of the Copilote+ Platform by or through you, your violation or alleged violation of these Terms of Service and your violation or alleged violation of any third party right including, without limitation, any copyright, property, or privacy right. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and, in such case, you shall agree to cooperate with our defence of such claim.

General
No Waiver. Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. No single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

Entire Agreement. These Terms of Service (as well as any other documents expressly incorporated by reference herein) constitute the entire agreement between you and us and govern your use of the Copilote+ Platform, superseding any prior agreements between you and us (including, but not limited to, any prior versions of the Terms of Service).

Severability. If any term or provision of these Terms of Service is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms of Service or invalidate or render unenforceable such term or provision in any other jurisdiction.

Force Majeure. Copilote+ shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics (including, but not limited to the novel Covid-19 virus) or disease, strikes or shortages of transportation facilities, fuel, energy, labour or materials.

Governing Law. Unless and to the extent Applicable Laws requires otherwise, these Terms of Service (including any other documents expressly incorporated by reference herein, including, without limitation, the Privacy Policy) shall be governed by the laws of the Province of New Brunswick and the laws of Canada applicable therein, except in relation to any conflict of law provisions thereof. In the event that Applicable Laws require the laws of another jurisdiction to govern any term or provision of these Terms of Services, the remainder of these Terms of Services shall be governed to the fullest extent possible by the laws of the Province of New Brunswick. Unless local law mandates otherwise, all disputes, controversies or claims arising from or relating to these Terms of Service shall be brought in the courts located in the Province of New Brunswick, Canada, or otherwise resolved in the Province of New Brunswick in the event that such courts are not considered an appropriate avenue of resolution.

Currency. Unless otherwise indicated, all dollar or monetary amounts referred to in these Terms of Services are expressed in Canadian dollars.

No Contra Proferentem. You agree that if there is any ambiguity in any of its provisions, no rule of interpretation favouring one party over another based on authorship shall apply.

Assignment. We may assign or license any and all of our rights and obligations under these Terms of Service to any person as we may, in our sole discretion, deem appropriate. You may not assign your rights or obligations under these Terms of Service.

Contact Us
If you have any questions about these Terms of Service or any other aspects of this Agreement (including our privacy practices and procedures), please contact:

HotSpot Parking Inc.
515 Beaverbrook Court, Fredericton NB, E3B 1X6
1-855-712-5888
support@htsp.ca

A simple platform for parking & payments

Our products for parking, transit and taxis save money and administration for cities, campuses and private operators.